Terms and Conditions

1.1.3 Code of Conduct

A customer code of conduct outlines the expected behavior and responsibilities of customers when interacting with a business or using its products or services.

At aerosim.MY, we are committed to providing exceptional products and services to our customers. We value the trust you place in us and expect our customers to adhere to a code of conduct that promotes a positive and respectful relationship between our customers and our organization. By choosing to do business with us, you agree to the following code of conduct:

• Respect for Others

Treat our employees, vendors, and fellow customers with courtesy and respect. Avoid using offensive language,
            engaging in  harassment, or discrimination in any form.

• Honesty and Transparency

Provide accurate and truthful information when making inquiries or purchases.

Report any issues or concerns promptly and honestly to our customer service team.

• Compliance with Policies

Abide by all terms and conditions, policies, and guidelines provided by aerosim.MY

Respect intellectual property rights and copyrights when using our products or services.

• Payment and Billing

Pay for products and services promptly and in accordance with agreed-upon terms.

Report any billing discrepancies or disputes to our billing department for resolution.

• Feedback and Communication

Share constructive feedback and suggestions to help us improve our products and services.Communicate with us in a respectful and courteous manner, whether in person, over the phone, or through digital channels.

• Security and Privacy

Protect your login credentials and personal information associated with your account.

Respect the privacy of other customers and refrain from sharing their personal information.

• Product Care and Responsibility

Use our products and services in a safe and responsible manner.

Follow any maintenance or care instructions provided for our products.

• Conflict Resolution

In the event of a dispute, attempt to resolve the issue through our designated customer service channels before pursuing external remedies.

• Compliance with Laws

Abide by all local, state, and federal laws and regulations when interacting with aerosim.MY.

• Feedback and Complaints

If you have concerns or complaints, please bring them to our attention so we can address them promptly and professionally.

aerosim.MY reserves the right to take appropriate actions, including the termination of services, if a customer fails to adhere to this code of conduct. We believe that by working together and following these guidelines, we can maintain a positive and mutually beneficial relationship.